Terms & conditions

These terms apply to every order placed on rakhlo.com. Placing an order means you have read and agreed to them. We keep them short and in plain language; if anything is unclear, ask us before you order.

We may update these terms from time to time. The version on this page at the time you place an order is the one that applies to that order.

We do our best to photograph and describe every item accurately. Colours can look different from one screen to another, and small variations in finish are normal for the kind of products we sell.

All prices are in Pakistani rupees and include applicable taxes. Prices and availability can change without notice; the price shown at checkout is the price you pay. If a listing contains an obvious error, we will let you know before dispatch and you may cancel at no cost.

Stock is limited. If an item sells out after you order, we will contact you to offer an alternative or cancel that part of the order.

Your order is a request to buy. We confirm it by phone or WhatsApp before dispatch, and we reserve the right to decline or cancel an order, for example where we cannot reach you, where the address is incomplete, or where we suspect misuse.

Cash on delivery is available in the cities where our courier settles cash. The rider collects the full amount shown on your order page. Where card or wallet payment is offered, payment is taken at the time of ordering.

The delivery charge for your city is shown before you place the order. Delivery times we quote are estimates based on our courier partners and are not guaranteed; weather, public holidays and courier delays can extend them. We will keep you informed where we can.

Please make sure someone is available to receive the parcel and, for cash on delivery, has the amount ready. If a delivery attempt fails we will arrange a second attempt with you. Orders that cannot be delivered after reasonable attempts may be cancelled.

Check your parcel when it arrives. If it is damaged or not what you ordered, let us know within 48 hours with a photo so we can put it right quickly.

We want you to keep what you buy. If something is not right, contact us within 7 days of delivery and we will do our best to help.

Exchanges are available for items that are unworn and unused, with the box, tags and protective film intact. Items are inspected on arrival, and we will confirm the exchange once they reach us. Unless the item was faulty or sent in error, the cost of returning it is yours, and we cover the courier back to you.

For hygiene reasons we are unable to accept returns of pierced jewellery, or of any item that has been worn, altered or had its protective film removed.

Where we agree a refund, it is made to the original payment method, or by bank transfer for cash on delivery orders, once the item has reached us and been checked.

Watches and jewellery are delicate. Water resistance ratings describe the product as new and under test conditions; we recommend keeping items away from water, perfume and impact. Damage from wear, accident or misuse is not covered.

Where a manufacturer offers a warranty on a movement, the manufacturer's terms apply. We are happy to help you make a claim.

Nothing in these terms limits any right you have under the laws of Pakistan. Beyond those rights, our responsibility for any order is limited to the amount you paid for it, and we are not responsible for delays or losses caused by matters outside our reasonable control, including courier and payment providers.

We collect your name, mobile number and address to deliver your order, and to contact you about it. We do not sell your details. We share them only with the courier and payment providers needed to complete your order. Reviews you leave may be shown on the product page with your first name and city.

We use PostHog, hosted in the United States, to understand visits and shopping activity. It uses browser storage and cookies for an anonymous identifier. We send product interactions, checkout activity and order values, but not your name, phone, email, delivery address or private order-link tokens. Session recording is disabled. Analytics is disabled when your browser sends Do Not Track or Global Privacy Control.

Questions about an order or these terms: WhatsApp or call 0319 1173004, or email rakhlo.business@gmail.com.